Refund policy

Secret Santa Workshop accepts return requests for unused, unopened items within 30 days after delivery.

Return eligibility

Items must be unused, unopened, and in their original packaging, with all included accessories. Keep your order confirmation or order number.

How to request a return

Contact us at CustomerSupport@SecretSantaWork.Shop or use our contact form (https://secretsantawork.shop/pages/contact) within 30 days of delivery with your order number, the item, and the reason for the return. We will provide the applicable return instructions and address. Please do not send a return to an address printed on a parcel or to a supplier before receiving instructions.

Return shipping

You pay the return shipping cost for a change-of-mind return. There is no restocking fee for an eligible return. If we sent an incorrect item or an item arrives defective or damaged, contact us promptly with a description and, if practical, photos. We cover the necessary return shipping for those cases and arrange the appropriate refund or replacement.

Refunds

We will inspect the returned item and notify you of the outcome. Approved refunds are issued promptly to the original payment method. Your payment provider may take additional time to show the credit. Refunds reflect the amount actually paid for the returned item after any discounts, plus applicable refundable tax.

Cancellations

Contact us as soon as possible to request cancellation. We will check whether fulfillment can still be stopped. If the order has already shipped, the return process applies. Delayed or unshipped orders are also covered by our shipping policy (https://secretsantawork.shop/policies/shipping-policy).

This policy does not limit any consumer rights that cannot lawfully be excluded.